Shipping Policies

At Pure Hair Care, we exclusively ship all orders using the United States Postal Service (USPS). Below is everything you need to know about our shipping process:

  • Orders may require 5 separate business days (not including weekend days or holidays) to be processed before shipment.
  • The date in which you receive your order confirmation is not the date your order will ship.
  • Once the order is processed and ready for shipment it will take 5-8 business days not including weekend days for each package to reach its destination, depending on the mail carrier. 
  • Please remember all orders may take a total of 7+ business days not including weekend days or holidays to reach its destination. 
  • Once your order has shipped you will receive an official tracking number. Please refer to the tracking number for delivery information depending on your mail carrier.
  • If your tracking information has not updated 48 hours after your shipment date, please contact USPS directly for assistance.
  • All packages are shipped through a third party such as USPS. Once a package has shipped, Pure Hair Care is no longer in control of the shipping environment, speed of shipment or the updating of your tracking.
  • If you have a question about your tracking or shipping contact USPS or your mail carrier for assistance.
  • If you have placed an order during a weekend or holiday season your order could experience delays. 
  • Purchasing Pure Hair Care products means that you have read & agreed to these terms.

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Shipping Carrier

   •    USPS is the only carrier we currently use for all domestic orders.

   •    Once your order has been processed and shipped, you’ll receive an email with your USPS tracking number.

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Tracking Your Order

   •    After receiving your tracking number, you can check your package status at: https://www.usps.com/

   •    For the most up-to-date information about your shipment, we recommend contacting USPS directly, as they’ll have the latest updates.

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Delivery Times

   •    Delivery times vary depending on your location and USPS current processing speeds.

Once the order is processed and ready for shipment it may take up to 7+ days not including weekend days for each package to reach its destination depending on location. 

   •    Please note that delays may occur during holidays, high-volume seasons, or unexpected USPS service interruptions.

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Lost, Delayed, or Damaged Packages

   •    Once your package leaves our facility and is in USPS’ possession, we no longer have control over delivery times or package handling.

   •    If your package is lost, delayed, or arrives damaged, we kindly ask that you reach out to USPS directly to open a claim.

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Important Note

   •    We do our best to ensure your order is shipped promptly and securely packaged.

   •    However, since USPS is our exclusive carrier, all delivery timelines and updates depend on USPS.